TERMS AND CONDITIONS

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of https://www.jammatrimony.com (the "Website").

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website .The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").

 

1. Eligibility :

I. Indian Nationals & Citizens.

II. Persons of Indian Origin (PIO).

III. Non Resident Indians (NRI).

IV. Persons of Indian Descent or Indian Heritage

V. Persons who intend to marry persons of Indian Origin.

B) Further in capacity as JM member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".

III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin

Account Security

You are responsible for safeguarding the confidentiality of your Jam Matrimony login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

Role and Responsibility of JM

A. JM reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered JM members.

B. JM's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.

C. The profile search conducted by any JM member and the matches shown thereof are automatically generated by JM, and based on the partner preference set by you. In the event of JM member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.

D. JM does not prohibit any JM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.

E. JM cannot guarantee or assume responsibility for any specific results from the use of the data available from the JM service or from other matrimonial websites owned by MCL including community based websites..

F. JM shall safeguard sensitive user information using security standards,authentication mechanisms, access controls and encryption techniques.

G. JM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the JM servers.

H. JM has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in JM receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and JM has no control over the same.

I. JM do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

Role and Responsibility of JM Member

A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.

B. Any information / data required by JM for using the JM services shall be provided by the JM Member, as and when so sought by JM.

C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. JM shall not be liable for short coming due to any misrepresentations made by any of its JM members.

D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Apps for guidance.

E. To get better search results, JM Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and JM shall retain their right under clause 2 (b) of this terms and conditions.

F. JM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and JM shall retain their right under clause 2 (b) of this terms and conditions.

G. JM Members are advised to refrain from :

i. Entering into any financial transactions with prospects. JM Members shall not seek financial help or provide financial help from / to the other JM Members

ii. Using abusive language when they communicate with the other JM Members

iii. being discriminative or using racial comments etc.

iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.

v. Entering into physical relationship with any prospect before marriage.

vi. violating any law for the time being in force.

vii. From mentioning details of other matrimonial services while sending personalized messages

I. JM Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

J. The JM members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free JM member, and in the event you have availed paid JM package, you can send personalized messages to prospects to show your expression of interest/replies. JM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

K. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

L. If the JM Member fails to update in JM website/App, any change in the particulars furnished in their profile/ then the JM membership may be suspended by JM at its sole discretion.

M. JM member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate JM for removal/deletion of their profile.

N. JM Members agree to use secure devices, software and networks in a private place for accessing the JM services.

O. JM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in JM Website/App.

P. JM Members shall not probe, scan or test the vulnerabilities of the JM Website/App or any network connected to the Website/App nor breach the security measures instituted by JM.

Q. You shall also not make any payment / transfer any amount to account of any MCL employees. All payments shall be made only to JM account.

R. JM members are expected to approach MCL to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

Customer Care / Customer Service

In the event you come across any concerns in our service, then please be free to contact us:
Email ID : info@jammatrimony.com
Address : 23, V.G.P, MURPHY SQUARE, 

                1st Street, Alandur, St.Thomas Mount PO.

                 chennai - 600 016  

Medium of Communication to JM Members

A. JM member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from MCL or other portals owned by MCL or their alliance partners.

B. JM by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. JM member confirms that the mobile number suJMitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. JM Member further confirms that even if JM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from JM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

 Confidentiality

Any feedback you provide to JM shall be deemed to be non-confidential. JM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) JM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from JM for the feedback under any circumstances.

 Privacy of Membership

To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to JM and other websites owned by MCL, the personal information / data provided to us by you during the course of usage of JM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

 Disputes between Members

A. JM Members are solely responsible for the communications (through any medium) with prospect or vice versa. JM expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any JM members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between JM members either using website /App or otherwise.

B. JM has no obligation, to monitor any such disputes arising between the JM members, and JM shall not be party to any such dispute/litigation etc.

C. JM is not a broker or the agent of any JM member, and JM does not partake in the exchange of any kind of discussion between the JM members and prospects or the results of their discussion.

Content Right

A. You agree that all content of JM belong to MCL excluding your or third party content including advertisement on the Website/App for which JM has requisite license/right in terms hereof to display the same on our Website/App.

B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website/App at the time of the creation of the JM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by JM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by suJMitting the content/information to JM, you hereby grant JM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the JM's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.

C. While JM does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, JM may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants JM may at its sole discretion put restriction on any JM member to other member's communications.

D. MCL reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.

Third Party website

A. JM member understand and agree that JM may allow third parties to put up advertisements on the JM application/Website and JM does not control the contents of such third party advertisement on the JM application/Website. Third party websites to which links are given on Website/App are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his / her sole risk and responsibility.

B. The JM members agrees and understands that JM may also allow third parties to provide JM members services on the website/App like horoscope matching etc., and JM may also collect the payment for such third party services to you, and JM in this regard can have revenue sharing arrangement with such third party, however in no event shall JM be liable to you for such third party services.

C. JM reserves the right to add/delete/alter/modify/suspend any or all the JM Services at any time as it may deem fit, without notice. The JM members are expected to see the change on the Website/App.

Limitation of liability

A. MCL / JM or its Office bearers shall under no circumstances be liable or responsible to the JM member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/ JM services.

B. JM informs you that the exchange of profile(s) through or by JM should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the JM member, from/ or by JM.

C. Notwithstanding anything to the contrary contained herein, JM's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to JM, for any specific JM paid package, and no further. 

General

In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the JM services as per clause 2 (b) of these terms and conditions.

Notwithstanding anything contained herein, JM reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on JM/website/App (once such instance come to JM notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. JM also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our JM website/App as a means of communication while sending messages to other JM members regarding their profile identity in other matrimonial websites.

Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS . Similarly, you cannot access the already viewed JM member(s) contact information unless you renew your account within 30 days

However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.

 In case of conflict between the terms and condition of Website/App and terms and conditions of any other website including other websites of MCL, the terms and condition of JM Website/App shall prevail for the service provided through this Website/App.

 Disclaimer

A. Your access to and use of the JM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE JMSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, JMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. JM does not warrant that the Website/App, its servers, or e-mail sent from JM are free of viruses or other harmful components. JM will not be liable for any damages of any kind arising from the use of this JM Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

 

B. JM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using JM services (both paid and free).

C. Notwithstanding anything contrary contained anywhere, under no circumstances, JM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

i. any act or omission done by JM/MCL/payment gateway/alliance partner etc.;

ii. any untrue or incorrect information suJMitted by you or on your behalf;

iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from JM);

iv. any unauthorized or illegal act done by any third party relating to or connected with any information suJMitted by you or on your behalf;

v. any cyber crime attempted or committed by anyone and

vi. any incident of force-majeure or 'act of god'.

vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.

viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.

ix. JM shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time

x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.

D. You expressly agree that your use of this Website/App is at your sole risk.

E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.

 Indemnity

By using our JM services you agree to defend, indemnify, and hold harmless JM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by JM. This defence and indemnification obligation will survive in perpetuity.

Termination

A. We/ JM in good faith reserve our right to terminate your JM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you

I. seek physical / financial favors from our other registered members or

II. have provided incorrect information on our website/App or

III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website/App or

IV. have violated this Terms and conditions or

V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another JM member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who’s profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,

B. If JM receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.

C. Unless otherwise provided in these Terms and Conditions, JM membership may be terminated by JM / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to JM shall be forfeited.

D. Upon termination / suspension of JM membership, your right to use or access the JM Website/App JM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the JM Services shall not relieve you of any obligations arising or accruing prior to such termination.

Jurisdiction and Applicable Law

A. The registration of JM membership and all JM services are deemed to have been entered into within the territorial Jurisdiction of Chennai, India.

B. The JM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and subitting to the exclusive Jurisdiction of appropriate court of law in Chennai, Tamil Nadu, India.

Refund and Assignment

A. The payments made by any JM member to MCL by way of membership / renewal fee / auto renewal are treated as non-refundable.

B. JM member shall not assign or transfer your JM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and JM shall retain their right under clause 2 (b) of this terms and conditions.

C. Payment once made for JM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.

 

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